openreach fault tracker

Run tests to find fault and solution in 10-30 mins, Get engineer visit arranged for major faults. BT Faults | Report and Track your BT Problems | BT 48 0 obj<> Order and fault tracker homepage. First, check all CP (Communication Provider) and End User checks confirm there arent any local environment setup or wiring issues potentially affecting the service. Report and track your BT problem | BT Help Forgotten your login details? If youre not sure who that is, check your bills (its possible you might get them from different companies, so make sure you contact the right one). Find out how to get help and support with broadband issues in your new build property. Youll find more help with this in our Self Service Repair and Self Service Repair Aide Memoire user guides which youll find on ourBroadband Faults and Diagnostics page. When do I need to book an engineer appointment? Watch this video for some simple checks and tweaks that might help you to sort things out without needing a visit from us. Please check again later. They can run some tests to work out what the problem is. Enter your village/town name, postcode, phone number or exchange code in the box below and click Search. . S/N Version Author Date Description 1 V1.1 Know How documentation team 28 May 2010 Openreach Knowhow update 2 Version 2 Logistik 23 July 2010 Tone of voice review Notice . To learn more about KBD and other diagnostic tools, take a look at theKBD page in Help & Support. Have a problem with your product or service? If you experience this, please wait 15 minutes and then restart your hub. What is an SFI appointment, when should I book one and how much does it cost? Get in touch if you'd like us to call This page allows you to find your exchange. The list of Faults is refreshed regularly. Advertisement Most Affected Locations If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. lol both the Zen portal and the usertools one mentioned in another reply show my location as having no faults, so I guess I'll just have to sit here watching the router until it turns a better colour. If you need an engineer, well text you in 15 minutes to book a slot. There are different guarantees depending on your broadband service level. @paulh I don't think there is a publicly accessible OR 'status page', but I find This useful. 2020.12.15_21.59.32_plusnet.servicestatus.net_a5f5a6634090n.png 38 KB. PDF Contact bt to report a fault The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. Openreach Fault Tracker Jargon Buster Openreach Fault Tracker Jargon Buster Code Description A/C or AEC. Fault Engineering Notes. Use the pictures below to work out which one you have, then follow the instructions. 28-02-2020 We use online advertising to help consumers get the best from their phone and broadband services.

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