BUY. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. She got two awesome couches and I got a futon that I LOVE! Not only have I not received the couch we have been paying for since December, a couch was delivered to my home by the most unprofessional crew on the face of the earth. I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. Greg gave me a credit and removed the delivery fee. They also had a sale going on that I was interested in. I had been other places but wasn't finding anything in a style I liked that would fit my space. Thank you Lori for making me want to do business with you again. Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. The deal was valued at nearly $350 million. Not one of the 3 acknowledged we were there! No one told me that earlier. My salesperson Trudy from the Naperville store was so knowledgeable about the product. When it comes to your own comfort, your own body is the only North Star. Just the bed and couch we bought. Share. We made our decision, Terri was professional and efficient in getting my order and details set up. I will let the future customers decide if they want to do business with VCF after reading my review. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. Working with Anne was a breeze. It'll be worth your time and money. They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. I can't vouch for it all. My boyfriend and I came in Value City Furniture in Gurnee Mills a few months ago. This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. Unfortunately, I rarely find something that I really want to purchase. The sale man was a bit aggressive but that is to be expected. Want to take your money then don't care about you. They have extremely poor customer service, and they definitely do not know how to follow up and follow through.
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